1. No guaranteed sales outcome
RankForge provides lead intelligence and prioritization.
We do not guarantee clients, booked calls, replies, revenue, rankings or campaign performance.
2. Subscription cancellations
If subscriptions are active, you may cancel future renewals according to the billing method used at the time of purchase.
Cancellation stops future billing but does not automatically refund past usage periods unless required by law or explicitly agreed in writing.
3. Plan activation and pending payments
Paid features activate after checkout confirmation.
Pending payment should not appear as active paid access, and paid plan limits should not be treated as active until confirmation is complete.
4. One time sample batches
For one time sample lead batches, refunds may be considered before work begins.
Once a lead batch has been processed, reviewed, delivered, exported or made available in the dashboard, refunds are generally not provided.
5. Technical failures
If a paid search fails due to a system error and no usable leads are delivered, we may rerun the search, provide a replacement search, restore credits or provide a refund at our discretion.
6. Lead quality concerns
If you believe a delivered lead batch is materially below the described criteria, contact us with examples.
We may review the batch, replace invalid leads, rerun a search or adjust future lead criteria. Refunds are not guaranteed for subjective dissatisfaction where the service was delivered as described.
7. Abuse and misuse
Refunds may be denied if an account violates the Terms of Service, abuses the system, attempts unauthorized access or uses the product for unlawful or prohibited outreach.
8. How to request help
For cancellation, billing or refund questions, contact the CrestlineOps team through the contact method provided on the website or your onboarding communications.
Include your account email, purchase date, plan or batch type and a clear explanation of the issue.